Frequently Asked Questions
What services do you offer?
Whether you require clothing or merchandise, with print or without, with embroidery or without, with any customisation or without, in small quantities or bulk, we cater to all your needs.
What do you specialize in?
We specialise in customisation and bulk orders.
What are the rates of your services?
The rates depend on various factors such as the quantity, quality of item, size of print/embroidery, number of colours in the print, and many more technicalities. To get a quotation, kindly connect with our sales team.
What type of warranty do you provide (on custom work)?
Incase of damaged or defective product, we offer replacements/returns depending on what best can be done. You may connect with us to find a solution for the issue you are facing.
Are you licensed and insured?
Yes, we are a registered company and we have export licensing which enables us to deliver huge quantities domestically as well as internationally.
Do you provide samples?
Yes, we provide samples. We require a deposit amount for any samples we send to you to ensure transparency. This deposit amount is returned to you once you send the sample back to us. For made-to-order samples, we require a full sampling amount. Please contact our sales team for more details.
Do you handle international shipments?
Yes, we export our products internationally and ensure they meet the required standards of our esteemed global customers.
What are your quality control measures?
Our quality control measures include a comprehensive process of checking at various stages of production—fabric cutting, stitching, printing, embroidery, finishing, and packing—to ensure the highest quality standards.
How long does it take to fulfill an order?
The fulfillment time depends on the size and complexity of the order. Our sales team will provide a timeline when you place your order.
Do you offer same day delivery?
Check with us to know if same day delivery is possible for the scale of your order. For smaller quantities or orders for ready stock, we offer same day delivery depending on factory operations.
Can I place a custom order?
Yes, we welcome custom orders. Please contact our sales team to discuss your specific requirements.
How can I contact Bhakti Kreations?
You can reach us via email at info@bhaktikreations.com or call us or WhatsApp us at +91-81696-59794 or +91-70213-06809.
What are your terms and conditions?
These terms and conditions govern the use of our website and services. By accessing or using our services, you agree to be bound by these terms.
Orders and Payments
Order Placement: All orders must be placed in writing via email or WhatsApp.
Payment Terms: Payment terms will be agreed upon at the time of order confirmation. We accept various payment methods, including bank transfers, credit cards, and other electronic payment methods.
Pricing: Your final purchase order will include taxes, shipping, and handling fees, which will be added to your invoice.
Production and Delivery
Lead Time: Production lead time will be communicated at the time of order confirmation and is subject to change based on order specifications and volume.
Shipping: We offer international shipping with various carriers. Shipping costs and delivery times will be provided at the time of order confirmation.
Delays: Bhakti Kreations is not responsible for delays caused by factors beyond our control, such as natural disasters, transportation disruptions, or customs delays.
Quality Assurance
Inspection: All products undergo rigorous quality checks at various stages of production. Any defects must be reported within 7 days of receipt of goods. We will either replace the defective items or issue a credit note.
Returns and Cancellations
Returns: Custom orders cannot be returned unless there is a manufacturing defect. Standard items can be returned within 30 days of purchase in original condition. Orders can be cancelled within 12 hours of placement without any charges. Cancellations after this period may incur charges based on the production stage.
Intellectual Property
Ownership: All designs, logos, and content provided by Bhakti Kreations are our intellectual property and may not be used without our explicit permission.
Custom Designs: Customers retain ownership of their custom designs, but Bhakti Kreations reserves the right to showcase the designs in our portfolio unless explicitly requested otherwise.
Privacy Policy
Data Collection: We collect personal information necessary to process your orders and improve our services.
Data Use: We do not sell or share your personal information with third parties except as necessary to fulfill your orders. We implement appropriate security measures to protect your data.
Liability
Limitation: Bhakti Kreations’ liability is limited to the value of the goods sold. We are not liable for any indirect or consequential damages.
Force Majeure: We are not liable for any failure to perform due to causes beyond our control, including but not limited to natural disasters, wars, or acts of government.
Governing Law:
These terms and conditions are governed by the laws of India. Any disputes will be resolved in the courts of Mumbai, Maharashtra, India.
Amendments: Bhakti Kreations reserves the right to amend these terms and conditions at any time. Customers will be notified of any significant changes.